FAQs including import taxes - Signage is zero tariff to USA
Frequently Asked Questions for International Buyers
Why do i consider my work eco sensitive ?
The materials i use are chosen with the environmental footprint in mind so the oak is from virgin offcuts from my local sawmill who are actually situated in the oak woods.
The metals are from a local metal recyclers that are cleaned and processed - the green patinated copper is unique to UK. The resin cladding board i use for the 3D floating signage is from virgin offcut material with a 50 year outdoor rating
Who is responsible for customs duties and taxes?
As an international buyer, you are responsible for all customs duties, taxes, and any additional charges that may be levied by your country's customs authorities when your order arrives. These charges are determined by your local customs office and are beyond our control.
Are taxes and duties included in my order total?
No, the prices displayed on our website do not include international customs duties, import taxes, or VAT that may apply in your country. These charges are separate from your order total and will be collected by your local customs authority upon delivery.
How much will I need to pay in customs charges?
Customs duties and taxes vary by country and depend on factors such as the value of your order, the type of products purchased, and your country's import regulations. We recommend contacting your local customs office for specific information about charges that may apply to your order.
When will I be charged for customs duties?
Customs charges are typically collected by the courier or postal service at the time of delivery, or you may receive a notice to pay before your package is released. Payment methods vary depending on your country and the delivery service used.
Can I refuse to pay customs charges?
If you refuse to pay the required customs duties and taxes, your package may be returned to us or held by customs. Please note that we cannot refund shipping costs for packages that are refused or returned due to unpaid customs charges.
Do you mark packages as gifts to avoid customs charges?
No, we cannot mark commercial orders as gifts or undervalue items on customs declarations. All packages are declared accurately in accordance with international shipping regulations and customs requirements.
How can I estimate customs charges before ordering?
We recommend checking with your country's customs authority or using online duty calculators to estimate potential charges before placing your order. This will help you understand the total cost of your purchase including any applicable duties and taxes.
Questions?
If you have additional questions about international shipping or customs procedures, please contact us before placing your order. While we cannot control or predict customs charges, we're happy to provide information about your order value and contents to help you prepare.